FACT CHECKED
Loss of employee productivity. Overburdened help desk. Slow and expensive training process.
These are just a few of the issues that arise every single time new technology is introduced at work.
And that happens a lot.
At the end of 2016, the average enterprise organization was using 928 cloud apps according to Symantec.
And an independent survey found that workers are increasingly frustrated by information and app overload at work. It hurts overall productivity and morale, preventing employees from focusing on the most important tasks at hand.
So how can enterprises overcome these threats and deliver training that works? Employee training with DAP. (Not totally sure what the DAP is? Read this first.)
3 Recurring IT Training Nightmares
1. Loss of employee productivity
The bottom line suffers when employees are trained. Why? Because during the time it takes to train them, they’re not able to maintain usual productivity levels.
They’re removed from their daily tasks and responsibilities, whether it be for an hour or a day, to receive the tuition necessary to furnish them with new information or skills.
This can be a serious business risk when training multiple employees at once, at multiple times throughout the year.
The 2017 Training Industry Report states that, on average, employees receive 47.6 hours of training per year. Midsize service providers spent 75.5 hours per employee on training.
This soon adds up.
But we know that forgoing training is a huge mistake. So enterprises need to assess how they can accelerate training time and make it more effective. Employee training with DAP is one successful approach.
2. Overburdened help desk
Employees are bombarded with information from the moment they step through the office door on day one, all the way through until the day they leave.
Onboarding is no longer something that only happens to new hires. It continues throughout an employee’s work cycle, every time a system or digital application is introduced or changed.
In the digital age, this happens frequently. This means that the enterprise’s IT help desk or support centre is overburdened with help tickets and queries.
It’s no surprise that more than a third of US companies planned to increase their helpdesk staffing levels in 2018.
3. Slow and expensive training process
Traditional training methods are laborious. Training materials have to be produced, and sessions need to be scheduled and conducted. The training program needs to be planned, communicated, and measured.
All this takes a really long time.
Time and resources cost money. On average, $1,075 per learner. So good ROI for training initiatives is essential, but unfortunately rarely achieved.
Why? Because of the “forgetting curve”. Soon after your employees are given new information, it’s forgotten. It’s not their fault; it’s just the way it is — unless contemporary methods are used to counter the forgetting curve and promote knowledge retention.
Personalized and contextualized training material has been shown to produce better results. So have micro-learning and sustained learning. And in fact, these principles are part of the employee training with DAP approach.
Employee training with DAP
Employee training with DAP eliminates all three of these common IT training issues.
Starting with loss of employee productivity, the DAP circumvents this by providing all the training required in-app. Employees learn to use whatever technology is being implemented actually in the system itself.
There’s no need to navigate away to watch a training video or read a manual. The information and guidance is right there for employees in the form of personalized messages, walk-throughs, and other in-app training material.
Employee training with DAP results in a massive reduction in help desk queries. It uses AI and machine learning to understand and predict user behavior in order to anticipate usage problems and provide immediate support.
The DAP accelerates time to competency for employees learning new systems, which dramatically reduces training expenditure.
It also improves ROI by countering the forgetting curve with real-time, in-app guidance. Because it provides the particular piece of information needed at the right moment in time, there’s no information overload.
Summary
Employee training with DAP is a cost-effective solution to common enterprise training woes. Poor employee productivity, overburdened help desk, slow and expensive training processes are ancient history once the DAP is implemented.
The DAP is an asset that will transform your training ROI. And because it’s platform agnostic, it can be applied to any enterprise app or technology.
It uses the latest developments in digital innovation, including RPA, AI, and machine learning, to bridge the gap between technology and users. In today’s digital age, it’s an enterprise must-have.
Cut out the inefficiencies and expense of traditional training and bring yourself into the future with the DAP.
